CANCELLATION POLICY

A minimum of 48 hours’ notice is required to cancel or reschedule any appointment. This allows me to offer your reserved time to another client and maintain a smooth and respectful schedule. Clients who cancel or reschedule with less than 48 hours’ notice, fail to show up for their appointment, or repeatedly cancel appointments may be restricted from booking future services with Trinity Haus of Aesthetics. Please be mindful that your appointment time is reserved exclusively for you. All retainers are non-refundable and applied toward the final cost of your service. If I need to cancel your appointment due to an emergency or unforeseen circumstance, your deposit will be fully refunded or transferred to a new appointment time of your choice. As Trinity Haus of Aesthetics is a private, home-based studio, the address will be provided 24 hours before your appointment for safety and privacy. Please note that payment options are limited to cash or the card on file. Outside payment methods such as Cash App, Apple Pay, Venmo, or Zelle are not accepted. All appointments require approval. Your appointment is not confirmed until approved. Retainers are only charged once the appointment is approved. Unapproved requests will be released and no charges will be applied. ⸻ Etiquette & Additional Policies Arrival Preparation: To honor the integrity of your service, clients are kindly asked to arrive with a clean, product-free face. Freshly groomed skin and brows support the highest quality results. No Extra Guests: To provide a calm and comfortable environment for all clients, additional guests, children, and pets are not permitted unless previously approved. Same-Day Squeeze-In Appointments: Same-day or last-minute appointments may be accommodated when possible. A $25 squeeze-in fee will be added to the service total for any appointment booked outside of regular scheduling availability. Late Arrivals: A 10-minute grace period is provided. Arrivals beyond 10 minutes may result in a shortened or canceled appointment. Late cancellations may result in restrictions on future bookings. Illness & Skin Conditions: If you are experiencing symptoms of illness, active infections, open lesions, or any contraindications, please reschedule. This protects your skin and the safety of all clients. Arriving with a contraindicated condition will result in a refused service. Service Refusal: For the safety and integrity of your skin, I reserve the right to decline any service that may not be suitable, safe, or appropriate. Respect for Time & Space: My space operates on a structured schedule to ensure every client receives the full care they deserve. Please respect the time, preparation, and sanitation measures dedicated to your appointment.